Privacy Policy

SMART-wares Pte Ltd strives to continually improve the experience of SMART-wares products and services and to offer the best software solutions. These are the primary goals in collecting information from our customers, web and mobile visitors ("you").

This policy describes how we collect, use, and disclose information we receive from you. We may update it from time to time. We will notify you of any material changes by posting the new policy changes on our website.

Information We Collect

Information about you that can be used to contact or identify you, or that can be used to identify you when combined with other information, is “personally identifiable information.” Some of the information that we collect from you is personally identifiable information, and some are not.

When you are a SMART-wares' customer, you provide us with your name, email, phone number, billing address, billing information and other information you affirmatively provide.

We may store your information, on servers and networks located outside your country of residence. When you visit our website, certain information is automatically recorded. Generally, we use this information in an aggregated and anonymized way. If we need to combine it with personally identifiable information, we treat it as such. Automatically collected information includes:

  • Statistical or technical information such as, for example, your computer’s Internet Protocol address, operating system and browser type, time and date, and how you navigate through and interact with the website.
  • Information collected via “cookies,” which are small data files that we transfer to your computer for recordkeeping purposes. We primarily use cookies for login session management. You can change the options on your browser to stop accepting cookies or to prompt you before accepting a cookie from a website. If you do not accept cookies, however, you may not be able to use all portions or functionality of our website.
  • We use third parties to collect anonymized and aggregated demographic and website use information such as, for example, type of browser and operating system, location, referring website, Internet service provider (or, in the case of mobile devices, mobile carrier, UDID), and type of device.

Emails and Other Communications

From time to time, we send education, marketing, product support, and research emails. Our marketing emails relate to our product and services offerings: software, promotions, news, and events. Our emails may contain “beacons,” which are small images that inform us about recipients’ receptiveness to our emails. Our third-party mail service provider also provides us with anonymized and aggregated demographic information about the respondents to our emails. In our emails, we may also ask you to voluntarily provide us with additional information about you. Generally, we use information from our marketing and research communications in an aggregated and anonymized way. When our business needs require, we combine it with personally identifiable information, and in such cases we treat it as such. You can unsubscribe from our marketing and research emails by following the instructions included in them.

We may also communicate with you about your account, or to address your questions.

Social Media

We have a presence on various social media platforms, such as Facebook, Twitter, YouTube. We receive from them anonymized and aggregated demographic and use information related to our presence on the respective social media platform.

From time to time, we may conduct contests on our social media channels or in cooperation with other partners. If you participate in such contests, we may collect information from you, as described in the terms of the respective contest.

How We Use This Information

We continually strive to improve the experience of using Smart-wares' products and services and to offer compelling and innovative software solutions. These are the primary goals in collecting information from our customers, users and visitors.

We use collected information to:

  • complete our transactions with you and keep a record of our dealings with you;
  • help you learn how about our products and services;
  • offer, facilitate, personalize, and improve our products and services;
  • provide you with customer support;
  • perform quality assurance and business analyses;
  • communicate with you about our products and services;
  • better understand your Smart-wares experience and your needs and interests;
  • develop new products and services; and
  • comply with legal process and for enforcement purposes as described below.

We may combine information we collect through our website with information we collect from other Smart-wares' sources and from third parties.

Information Sharing and Disclosure

In our ordinary course of business, we do not sell or provide your information to unaffiliated third parties for their own direct marketing purposes. We may share information in the following circumstances:

Service Providers and Partners

We may employ or partner with third parties to facilitate our services or provide them on our behalf, to perform website-related services (for example, data storage, maintenance, database management, web analytics and improvement of our website’s features), to integrate their services with ours (such as Facebook, Twitter, etc.), to assist us in communicating with you, to provide customer support, or to assist us in analyzing how our website and services are used. These third parties have access to your information solely for the purpose of performing these respective tasks.

Affiliated Parties

We may share your information with our subsidiaries, affiliated companies, or business partners with whom we jointly offer products and services. Compliance with Legal Requirements; Enforcement

We also may disclose your information if we believe in good faith that disclosure is necessary to :

(1) comply with any law, regulation, legal process, administrative or other government proceeding,
(2) protect against misuse or unauthorized use of our website, products, or services,
(3) prevent and address fraud or technical issues;
(4) enforce our rights, policies and agreements or defend ourselves in legal or government proceedings; or
(5) protect our and our customers’ rights, property, and safety.

Business Transactions

We may sell, transfer, or otherwise share some or all of our assets, including your information, in connection with a merger, acquisition, or sale of assets, or if we dissolve, reorganize our business, or cease operating as a going concern (for example, in the event of a bankruptcy).


Safeguarding your information is important to us. We employ reasonable measures designed to protect personally identifiable information from unauthorized access, destruction, use, modification, or disclosure. These measures include:

  • performing internal and external review of security measures and practices;
  • implementing industry-recognized security safeguards such as encryption of data transmitted over the Internet and use of “secure cookies”;
  • using PCI-compliant vendors for processing credit card payments;
  • anonymizing and aggregating data when business needs permit; and
  • entering into confidentiality agreements with employees and service providers.

While we are striving to protect your information, there are no impenetrable security measures. We cannot guarantee the protection of information from accident, interception, or misappropriation.

Information from Children

We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information, he or she should contact us at If we discover that a child under 13 has provided us with personally identifiable information, we will delete such information from our files.

Collection of Information by Third-Party Sites

Our website may contain links to or integrations with other sites such as social media websites, community feedback platforms, etc., whose information practices may be different than ours. Visitors should consult the other sites' privacy notices, as we have no control over information that is collected by these third parties.

Contacting Us

If you have any questions about the Privacy Policy, please contact us at or by writing to us at : Smart-wares Pte Ltd, 152 Beach Road, The Gateway East #04-06, Singapore 189721.